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各位朋友,在大连
Oracle正准备成立一个新的技术支持团队,面向国外的甲骨文产品用户,提供售后技术支持服务.由于是头一次将业务拿到中国来做,将来的发展机会多多啊!
8\F|{vt# 如果有朋友对大连这个最新职位感兴趣,请发送简历至:
gang.shi@oracle.com rF$S &t U&ZH (Senior)Technical Support Engineer -
Primavera GBU (Dalian)
Qo/pz2N Support
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1@t8i?:h Job Summary:
e/uLBZ As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
sa}.o Zp Q U#x`u|L&6 mg< v9# Details Job Description:
~\*wt( o As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and
management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
aECpe'!m4 HBNX a bzaweAH Requirements:
_VB;fH$ Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Preferred Qualification: one year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with excellent grades OR functional degree plus technical higher degree or in lieu of degree may substitute 4 years professional experience and professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.). Must be able to communicate fluently and write clearly in English.
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